Privacy Policy

Who We Are

Bo-Kaap Grill (Pty) Ltd is the data controller for the information collected through this website and in the course of our restaurant operations. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA).

Information We Collect

• Booking details: name, phone number, email, party size, and any dietary notes you choose to share.
• Contact submissions: the message you send us and the contact details you provide.
• Usage data: anonymous analytics about how visitors interact with this website (pages viewed, device type, approximate location).

How We Use Your Information

We use your information to confirm and manage your bookings, respond to enquiries, send service-related communications (e.g. booking confirmations or changes), and to improve our website and services. We do not sell, rent, or trade your personal information.

Marketing

We will only send you marketing communications if you have explicitly opted in. You may unsubscribe at any time by following the link in any marketing email or by contacting us directly.

Cookies

This website uses a small number of essential cookies to remember your preferences and to gather anonymous analytics. You can disable cookies in your browser settings, though some parts of the site may not work as expected. See our Cookie Policy for details.

Sharing Your Information

We share information only with service providers who help us operate the website and the restaurant (e.g. our reservation system and analytics tools), and only to the extent necessary. We may disclose information where required by law or to protect the rights and safety of our guests and staff.

Data Retention

We retain booking and contact information only as long as needed to fulfil the purpose for which it was collected and to comply with our legal obligations. Anonymous analytics data may be retained indefinitely for trend analysis.

Your Rights Under POPIA

You have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion, object to processing, and lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, please contact us.

Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is entirely secure, however, and we cannot guarantee absolute security.

Contact

Privacy questions and requests should be sent to privacy@bokaapgrill.co.za.